Very early in the 20th century, the van Bourgondien family started a mail-order company in the United States that supplied greenhouses and cut-flower growers, making us one of the first bulb-by-mail suppliers. Out of Season. It was only AFTER my credit card was charged that their crocosmia shipping date would be in spring of 2022. The reason that I am giving this company a neutral and not a negative rating is because their customer service team did their best to correct the situation. Lending money as a private person can be a real challenge. Since the ground is now frozen, I cancelled the rest of the order for some unusual daffodils. I don't expect to hear from them and I don't really care. I've also purchase tuberose bulbs and some toad lilies to plant. K. van Bourgondien respects your privacy. In case you did not catch that, the double form dark wine-colored petals we had waited for months to see had been swapped out/mislabeled for a cheaper single petal bubble gum pink flower that we had no use for in our gardens. Fast, vibrant and affordable. I was lucky to get them on sale and they are a great value. On Nov 13, 2013, ButterflyRose27 (1 reviews) from Struthers, OH. Buycoolshirts is online merchandise company from where you can buy different t-shirts and shirts of your favorite shows and other things. The 600 daffodils are beautiful but the unpleasantness of planting in December means I will never order from them again. After waiting for my order for what I considered reasonable time and after noticing my credit card had been charged I tried to check on my order through their website. since this was my fault for not reading all the fine print, i op-ted to say nothing - but i was seething. I spoke to a rep and 2 managers and they said they would refund me for the order once it shipped 2 days later. With hundreds of flowers to choose from, you'll have no problem finding something you . Lagendyk v. K. Van Bourgondien & Sons, Inc. - CaseMine customer service line and was told my order would be delivered in December! 1. Bathroom Vanities Chandeliers Bar Stools Pendant Lights Rugs Living Room Chairs Dining Room Furniture Wall Lighting Coffee Tables Side & End Tables Home Office Furniture Sofas Bedroom Furniture Lamps Mirrors. THE GOOD THINGS: If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I replied to K. van Bourgondien that I didnt understand what proof they needed or why. We've been buying bulbs and other plants from Van Bourgondien for years (maybe decades) without problems. K. Van Bourgondien Reviews USA 2023 - Page 2 I notified the credit card company. they must have been laying around for 3-4 years to have that happen One spring, one fall pre-order, and one spring clearance. Buy wholesale flower bulbs in bulk, and with our tiered pricing system that provides even bigger savings on bulk flower bulb orders, you'll save on bulk quantities of Dutch bulbs and bareroots. One of our customer service representatives will contact you for your account information and rectify the problems you have had with your order. At this point, I had no confidence in them so asked for a simple email recapping our conversation and that a refund would be issued when the order ships. I planted and boy did they grow! None of the plants had rot or mildew. What I saw for the remaining 4 line items is Cancelled. Redeem discount while stocks last. Serving gardeners since 1845. I ordered spring planting bulbs, tubers and bare root iris and perennials. I finally contacted them and was told they would notify me when the order shipped. They will list products that they don't have in stock then due what's called a "silent substitute" in the biz, essentially sending you the customer a different but similar variety w/o you knowing. I would buy from this seller again and again. Plus, you'll get free shipping on today's order of $99 or more. Autumn is an exciting season for flower farmers and home gardeners. It has truly been a rotten experience, but it could be worse. On the negative side, two of the bags had mold problems that looked fatal to about a quarter of the bulbs. Everything has been in top condition and expertly packed, and their catalogue is sent nice and early in the year so I can plan what goes where. Group B Strep Awareness Month I have been a customer for at least 20 years, only wished I could have got free shipping. I cancelled my order with deep regret and I advice everyone NOT to patronize this business. I sent a complaint in and got a half credit and half of the replacement bulbs. I spoke with my wife about what had happened and we decided that we would see if they could pull stock from one of their sister catalogs who offers the same product but with a different name. We did not receive one of the most important tubers we had ordered. Order with complete confidence. It may be the area Of all the months, September is my favorite for color. Rob Peter to Pay Paul~ Meaning: This expression is often used to refer to a bad deal. :) I am pleased, and WILL do business with them again. Shipping was fine, and most corms and bare roots looked pretty healthy. Plants arrived as described. Once again, not what was pictured. Bishop of Llandaff roots were rotten, as were some of the Gallery Rembrandt tubers. All Rights Reserved. I waited and waited nothing well so a year later I emailed them asking if they were going to ship them or what, and they said they refunded me last year because they were out of stock but I never received a refund turns out they sent the money to my mom and not me, we have the same address so somehow they screwed up our cards. So I called customer service to cancel my order. This spring all of the bulbs have come up and are quite beautiful and I am pleased with my experience so far. Not only that, but K. van Bourgondien began to be recognized as the European market's premier seller of the best new bulb varieties. I ordered large quantities of five varieties of daffodil bulbs in September 2018. The company primarily operates in the Application Software industry. Spring Hill Nursery (aka SpringHillNursery.com) Thompson and Morgan (US) Thompson and Morgan Canada. If you are not pleased with your purchase, please call us at 1-800-552-9916 or email us at, Get the latest deals and tips from K. van Bourgondien. Not to be. I threw away the pathetic dahlias and will buy more locally if I need them. K. van Bourgondien offers bulk prices every day on top-quality Dutch bulbs, popular perennials, and unique, hard-to-find varieties. I have called three times since March 1 and it is now March 28. . Follow About us Here at K. Van Bourgondien,. the salesperson put me on hold for about five minutes, and with each request i made, was put on hold for ADDITIONAL minutes. By which time it will be too late to fix the problem. Ordered various bulbs (tulips, daffs, crocus) and they changed shipping dates multiple times during the season. The company earned a reputation for offering healthy, dependable, top-quality bulbs at fair prices. The apparent inability of K. van Bourgondein or Brecks to establish a correct account for a paying customer leads me to conclude they really dont want my business. I did not have an account with them. Allow me to tell you about my favorite flowering bulb: alliums! finally, after waiting another two weeks (in which it got hotter & hotter), i called to cancel. For the BBB EU Privacy Shield independent dispute resolution program, please click here. I ordered five more Tree Lily bulbs to gift to my friend with a new house. K. van Bourgondien replied they wanted proof of charge such as copy of cashed check and we will update it (the account). Dutchbulbs.com trademarks are registered trademarks of Gardens Alive!, Inc. Savings for professionals and home gardeners. The more you buy, the more you save! All of them had gray fungus issues which we treated. Of course, they are now out of stock, along with three other items in my original order (a month for them to figure out that they couldnt fulfill my order). A partial order arrived the next day! Dutchbulbs.com trademarks are registered trademarks of Gardens Alive!, Inc. We will pack and ship your order based on the following schedules. When I called their customer service number, I got a representative speaking broken English in some third-world country. they had NOT shipped the products as of yet. This is the same kind of bad business practice that Brecks used. I would check back every few days only to find a new ship date had been assigned again 2 3 days down the road. Yeah, right! In July of 2013, I placed a $321.75 internet order with K. van Bourgondien for a variety of spring flowering bulbs using my name, my email, my address, and my credit card. Tulip Bulbs for Sale: Shop Premium Tulips | K. van Bourgondien After six weeks I called once again and was told to wait for 2 more weeks. The correct bulbs arrived very soon after. So, six weeks later, I received a partial order in the mail. ordered bulbs-sent check-they cashed check-sent me a letter saying i needed a physical address and they had cashed my check-i sent physical address-they responded and said they couldnt send bulbs without money, even though they had already cashed my check and sent me a letter saying they did. Here's how you do that. My most recent order has been a nightmare. Thank you for signing up for our special offers and promotions! *This company may be headquartered in or have additional locations in another country. Oops, there seems to be an error, please re-enter your email address. The bulbs were definitely dormant- I dug up an existing bulb in my garden and found a mass of roots. -The order fulfillment division has some systemic issues with packaging In the subsequent order status email I received from K. van Bourgondien, the billing address name had been changed to my father, who has been dead for over seven years. Customers can also subscribe to a printed catalog about gardening. I ordered alot of different bulbs (for a spring layering garden) from the wholesale site. 3,543 talking about this. I literally bought thousands of bulbs and plants from them without a mishap. Three weeks later, and only the one non-slimy one has put out two weak sprouts about 1/2" high. These people should be put out of business. I suspect had I not called they would have held on to my money for several more weeks/months probably hoping I would forget about it so they could pocket the money without shipping the product. This should have been a simple matter that could have and should have been handled the first day. Experience so far is poor (and my order hasn't even arrived yet!!) Upon arrival, all five were severely desiccated. On May 7th my order hasn't arrived so I check the order status on their website once again. Only order bulbs. One of my selections was unavailable and it was no trouble getting a refund from them. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. But the seven remaining peonies all pushed through and presented us with a perfectly formed single form bubble gum pink first year's flower that they could be proud of. It took several years to bloom and reveal itself to be a yellow bartzella. All of the plants I've ordered this spring (including dahlias, hibiscus, dwarf phlox , Brunnera Alexander Great & Huechera Coral bells ) are thriving with the help of K. Van Bourgondien's online planting directions & videos ! One clump was nothing more than a rotted stem and all the others had nothing but broken, dangling tubers hanging from the stems. . K. van Bourgondien offers flower bulbs & perennials at wholesale prices. Expires: In 1 week Terms: Exclusions may apply. c. Informs me, when asked, that K. Van Bourgondien & Sons do not send out email updates when an order is delayed (only when it has shipped). I will order from them again.

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